Return & Refund Policy

Last updated: July 2026

At Titan Trade Group Ltd, we pride ourselves on supplying high-quality products and providing excellent customer service. Please read the following policy carefully before placing your order.

Order Cancellations

Orders may be cancelled before dispatch for a full refund, unless the product has been specially ordered, manufactured, or customised for you.

Once an order has been dispatched, our standard returns policy will apply.

Returns

If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be complete with all supplied parts and accessories.

• Be returned in the original packaging where reasonably possible.

• Not have been assembled, installed, or altered.

Returns must be authorised by Titan Trade Group Ltd before goods are sent back.

Non-Returnable Items

The following items are non-returnable unless faulty or not as described:

• Custom-made or made-to-order products.

• Products manufactured to customer specifications.

• Products that have been assembled, erected, installed, modified, or used.

• Clearance or end-of-line items (unless faulty).

Damaged or Faulty Goods

Please inspect your order upon delivery.

Any damage, shortages, or faults should be reported within 48 hours of delivery by email, together with photographs where possible.

If a product is found to be faulty or damaged due to manufacturing or transport, we will arrange, where appropriate, a repair, replacement, replacement parts, or a refund.

Refunds

Once returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 working days.

Delivery charges are only refundable where the return is due to our error or because the goods are faulty.

Return Costs

Unless goods are faulty, damaged, or supplied incorrectly, customers are responsible for the cost of returning items.

For larger products such as container shelters, carports, pod houses, mini containers, storage buildings, and other heavy or oversized items, customers are also responsible for arranging suitable transport for any authorised return.

Warranty

Our products are supplied with the benefit of any applicable manufacturer's warranty. This does not affect your statutory rights.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection legislation.

Contact Us

Titan Trade Group Ltd

Email: info@titantradegroup.co.uk

Phone: +44 7999 615821

Website: www.titantradegroup.co.uk